Terms & Conditions

Overview

These Terms & Conditions govern your use of this website and any purchases made from Gemma Joy Frith, including the Phoenix Program and coaching services.

By using this website or making a purchase, you agree to these Terms.

About Us

This website is operated by Gemma Joy Frith (ABN: 65428429810]).

Throughout these Terms, “we”, “us”, and “our” refer to Gemma Joy Frith.

Products & Services

We offer:

The Phoenix Program (physical product)
Coaching services and related content
Digital materials and resources (where applicable)

All descriptions, images, and content are provided in good faith.

Ordering & Purchases

When you place an order:

You agree that all information provided is accurate
Your order is subject to acceptance and availability
We may cancel or refuse an order if necessary

You will receive confirmation once your order is accepted.

Pricing & Payment

All prices are listed in AUD ($) unless otherwise stated
Payment must be made at the time of purchase
We reserve the right to change pricing at any time

Payments are processed securely via third‑party providers.

Shipping & Delivery

Shipping of the Phoenix Program is subject to our Shipping Policy, which outlines:

Delivery timeframes
Shipping costs
Tracking and delivery terms

Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).

Coaching Services

For coaching services:

Sessions must be scheduled and attended at agreed times
Completed sessions are non-refundable
Any cancellations or changes must follow our stated policies

Results from coaching may vary, and we do not guarantee specific outcomes.

Intellectual Property

All content on this website (including text, materials, images, and program content) is owned by or licensed to Gemma Joy Frith.

You may not:

Copy, reproduce, or distribute content without permission
Use content for commercial purposes without consent

Acceptable Use

You agree not to:

Use this website for unlawful purposes
Interfere with the website’s functionality
Attempt to gain unauthorised access to systems

Disclaimer

We aim to provide helpful, supportive content, but:

All information is for general guidance only
It is not medical, psychological, or financial advice
You are responsible for your own decisions and actions

Limitation of Liability

To the extent permitted by law:

We are not liable for indirect or consequential loss
Our liability is limited to the purchase price of the product or service

Third-Party Services

We may use third-party providers (e.g. payment processors, delivery services).

We are not responsible for:

Third-party platforms
Their delays, policies, or services

Website Availability

We do our best to keep the website running smoothly, but we do not guarantee:

Continuous or uninterrupted access
Error-free functionality

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled in the courts of New South Wales.

Changes to These Terms

We may update these Terms at any time.
Changes will be effective once published on this page.

Contact

For any questions about these Terms, please contact:
gemmajoyfrith@outlook.com