Privacy Policy

Overview

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using this website, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect personal information including:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third‑party providers)

• Order and purchase details

• Any information you provide via forms, enquiries, or coaching bookings

We may also automatically collect:

• IP address

• Browser type and device data

• Website usage data (e.g. pages visited)

How We Use Your Information

We use your information to:

• Process and fulfil orders (e.g. Phoenix Program delivery)

• Provide coaching services and communicate with you

• Send updates, confirmations, and customer support responses

• Improve our website and offerings

• Send marketing communications (only where you have opted in)

Payment Information

We do not store your full payment details. Payments are processed securely through third‑party providers (e.g. Stripe or PayPal).

Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

• Payment processors

• Shipping providers (e.g. Australia Post or courier services)

• Website and analytics providers

We do not sell or rent your personal information.

Cookies & Website Tracking

Our website may use cookies and tracking tools (such as analytics services) to improve your experience and understand how visitors use our site.

Cookies may collect information such as:

• Pages viewed

• Time spent on site

• Device and browser details

You can disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no method of transmission over the internet is 100% secure.

Access & Correction

You have the right to:

• Request access to your personal information

• Request corrections if your information is inaccurate

To do so, please contact us using the details below.

Marketing & Communications

If you subscribe to our mailing list, we may send you content.

You can unsubscribe at any time by:

• Clicking “unsubscribe” in emails, or

• Contacting us directly

Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices of those sites.

Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be published on this page with the revised date.

Contact

For any privacy-related enquiries, please contact:
gemmajoyfrith@outlook.com