Shipping Policy

Overview

This policy outlines how orders are processed, shipped, and delivered.

Order Processing

• Orders are processed within 1–5 business days after purchase

• Orders placed on weekends or public holidays will be processed the next business day

Shipping Rates & Delivery Times

Australia (Domestic Shipping)

• Standard Shipping: 7-14 business days

• Shipping costs are included in the total price at checkout

International Shipping 

• Delivery typically takes 14–21 business days, depending on the destination

• Shipping costs are included in the total price at checkout

• Customers are responsible for any customs duties, taxes, or import fees

Shipping Carriers

We use trusted postal and courier services (such as Australia Post or equivalent) to ensure your order arrives safely.

Delivery Delays

While we aim to deliver within the estimated timeframes:

• Delays may occur due to factors outside our control (e.g. postal delays, peak periods)

• We appreciate your patience and understanding

Incorrect Addresses

Please ensure your shipping details are accurate at checkout.

• We are not responsible for delays or losses due to incorrect addresses

• If you notice an error, contact us as soon as possible

Lost or Damaged Items

If your order arrives damaged or does not arrive:

• Please contact us within 7 days of expected delivery

• We will work with you to resolve the issue (replacement or refund where appropriate)

Returns

Please refer to our Returns & Refund Policy for information on returning your Phoenix Program pack.

Contact

For any shipping enquiries, please contact:
gemmajoyfrith@outlook.com